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Warranty
(EV Charging Station)

Basic Warranty

Scenario A (Customers purchase Chargers with EvGuru and EvGuru carries out the installation work):

  • EvGuru offers a free 2-year basic warranty to customers who purchase Chargers and opt for installation by EvGuru.

  • During years 1-2, the warranty covers the Charger and provides free labor costs for Charger replacement, if necessary.

  • If the Charger becomes faulty due to manufacturing defects, EvGuru will replace it free of charge.

  • The warranty for the EV charger shall be rendered void in the event that damage is attributable to the customer's pre-existing components, encompassing, but not limited to, cables, MMCB (Molded Case Circuit Breaker), RCCB (Residual Current Circuit Breaker), and ELCB (Earth-Leakage Circuit Breakers).

*Please note that terms and conditions apply. The warranty does not cover defects or malfunctions caused by misuse, abuse, improper maintenance, failure to follow operating instructions, or use with equipment not intended for use with the Charger. Additionally, the warranty does not cover cosmetic or incidental damages or damages caused by unauthorized alteration, modification, or repair of the Charger.

Scenario B (Customers purchase Chargers with EvGuru and carry out the installation work themselves):

  • EvGuru offers a free 2-year basic warranty on Chargers purchased by customers who carry out the installation themselves.

  • If the Charger becomes faulty due to manufacturing defects, customers can return the item to EvGuru for inspection and replacement, if necessary.

  • It is the customer's responsibility to ensure the proper installation of the Charger, and EvGuru does not inspect customer sites to assess the quality of the cabling work.

  • The warranty for the EV charger shall be rendered void in the event that damage is attributable to the customer's pre-existing components, encompassing, but not limited to, cables, MMCB (Molded Case Circuit Breaker), RCCB (Residual Current Circuit Breaker), and ELCB (Earth-Leakage Circuit Breakers).

 

Premium Warranty Plan (3 Years):

  • Customers who have completed the initial 2-year Basic Warranty may choose to upgrade or extend their Warranty Plan with EvGuru.

  • The Premium Warranty Plan includes all the benefits of the Basic Plan for up to 3 years.

  • The Premium Warranty Plan covers Charger damage caused by lightning strikes, with an annual cost of RM 250 or a total cost of RM 600 for automatic renewal for three years. (*Disclaimer: Engineers typically charge more than RM 200 per visit) *For additional information, please refer to the terms and conditions of our warranty plan.

This warranty is subject to the following conditions:

The warranty shall take effect on the day the customer receives EvGuru's EV Chargers.

  • The charger is installed by EvGuru's approved installer (if applicable).

  • The charger is used only on the electricity supply printed on the rating plate.

  • The charger has been used only to charge an electric vehicle(s).

  • The charging cable has been placed in the holding socket when not in use (applies only to tethered units, not socketed units)

  • The charger has not been altered, serviced, maintained, dismantled or otherwise interfered with by any person not authorised by us. For the avoidance of doubt, any attempt to open the unit by anyone other than EvGuru's team or EvGuru's appointed agent will invalidate the warranty.

  • Any repair work must be undertaken by EvGuru's team or EvGuru's appointed agent only.

  • Any parts of the EV charger must not be removed.

  • The charger must not be removed from the first-installed venue.

  • The charger must be purchased from and provided by EvGuru. (For the charger that is not purchased from EvGuru and not provided by EvGuru, but installed by EvGuru, the warranty period would be shortened from 2 years to 3 months, and will only be covered for installation-related issues, and any issue with the charger itself will not be covered.)

The warranty does not cover:

  • Damage resulting from transportation, improper use, wear and tear, neglect or interference or as a result of improper installation

  • Replacement of any consumable item or accessory not supplied by us

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