SHIPPING & RETURNS

30-day returns

You may return any item within 30 days of delivery, for any reason. You do not need to justify the decision.

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How to start a return

Email hello@evguru.com.my or message us on WhatsApp with your order number and, if the item is faulty or damaged, a photo or short video. We will confirm the return address and next steps within one business day.

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Who pays return postage

• Changed your mind: return postage within Malaysia is free — we will arrange collection or send you a prepaid label. For orders delivered outside Malaysia, return postage is paid by the customer.

• Faulty, damaged, or the wrong item: EvGuru pays return postage everywhere, and we also refund what you originally paid for delivery.

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Condition of returned items

Items should come back complete, in their original packaging, and in a condition that allows resale. You are welcome to unpack and inspect an item as you would in a shop. If an item has been used beyond that — installed, wired in, or visibly worn — we may reduce the refund to reflect the loss in value. We will always tell you the amount and the reason before processing.

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Chargers that have been hard-wired or installed cannot be returned as a change of mind, for safety reasons. Faulty installed units are covered under warranty instead — see our Warranty page.

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Faulty, damaged or incorrect items

If an item arrives damaged, does not work, or is not what you ordered, tell us as soon as you can. For visible transit damage, please report it within 5 days of delivery so we can claim against the courier — photographs of the packaging help.

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For a major fault you choose whether you want a refund or a replacement. For a minor fault we may repair or replace it first. Replacements are normally dispatched within 5 working days of the return being approved.

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Nothing on this page limits your rights under the Consumer Protection Act 1999 (Malaysia) or the equivalent consumer law where you live.

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Refunds

Once we receive the item, or you send us proof of postage — whichever is sooner — we will issue your refund within 14 days, to the original payment method. Your bank may take a few days longer to show it.

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Exchanges

We do not operate a separate exchange process. Return the item for a refund and place a new order, or, if the item is faulty, ask us for a replacement.

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YOUR STATUTORY RIGHTS

These apply in addition to the 30-day policy above, not instead of it.

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United Kingdom. Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel and a further 14 days to return the goods. Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a full refund. Our 30-day window is longer than the statutory minimum.

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European Union. Under the Consumer Rights Directive you have 14 days to withdraw from the purchase and a further 14 days to return the goods, plus a two-year legal guarantee on faulty goods. Our 30-day window is longer than the statutory minimum. Return postage on a withdrawal is payable by the customer, as stated above.

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Australia and New Zealand. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

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QUESTIONS

Email hello@evguru.com.my, or WhatsApp us on +60 17-878 9354. We answer in English and Chinese, during Malaysian business hours.