SHIPPING & RETURNS
SHIPPING POLICY FOR EV CHARGERS
Generally, how long does it take for express delivery service？
Normally it takes around 2-4 working days for delivery.
*This is the estimated delivery time required under normal circumstances. There is a possibility of delay. In particular, please note the above announcement.
We cannot guarantee the absolute delivery time, but if you have a special request, please let us know, and we will do our best to meet your requirement.
**EVguru owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.
If we receive an order before 1 pm, we will ship your order the next business day. If the ordered product is not in stock, we will need additional time to arrange it.
For Express Shipping, we use Aramex, FedEx, DHL, or UPS. We’ll provide a tracking number so that you can estimate the arrival date and time. EVguru has the final and absolute right to decide the courier option.
RETURN & EXCHANGE POLICY
Unconditional Return Policy
We want you to love your experience with EVguru and EV lifestyle as much as possible. Please send us an email at firstname.lastname@example.org with your order number if you have any feedback.
Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products.
EVguru can only accept returns for products purchased on our website (https://evguru.com.my ).
We conduct a complete quality check on your charging station before shipping it to you. Therefore, the chances of your charging station having any damage or defect are slim. However, if you receive a defective product, please report the problem to us within 5 days of discovery. We will send you a warranty inspection guideline according to your product’s warranty plan to determine if it qualifies for a warranty. Once confirmed, we may ship you a replacement (usually within 5 working days).
We have a team of professional licenced electricians to install your EV charger. We assure that the product is of good quality and responsible for the item.
If it is found to be a quality problem, we may send a new EV charger. If the item is damaged due to misuse or it was not installed by our team of electricians. You will not be eligible for any exchange. Please take care of the charging station to avoid any misuse-caused damage.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is broken, damaged or if you receive the wrong item. We can solve the issue and make it right.
We will notify you once we have received and inspected your return and let you know if a refund was approved or not. You will be automatically refunded on your original payment method if it is approved. Please be aware that it could take some time for your bank or credit card to process the refund.