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SHIPPING & RETURNS

SHIPPING POLICY FOR EV CHARGERS

Generally, how long does it take for express delivery service?

Delivery takes approximately 2-4 working days. However, for Tesla accessories products, please expect an extended delivery time of 10-15 business days.

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay. In particular, please note the above announcement.
We cannot guarantee the absolute delivery time, but if you have a special request, please let us know, and we will do our best to meet your requirement.
**EVguru owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

Processing Time

If we receive an order before 1 pm, we will ship your order the next business day. If the ordered product is not in stock, we will need additional time to arrange it.

 

Shipping Partners

For Express Shipping, we use Aramex, FedEx, DHL, or UPS. We’ll provide a tracking number so that you can estimate the arrival date and time. EVguru has the final and absolute right to decide the courier option.

RETURN & EXCHANGE POLICY

Return Policy

We want you to love your experience with EVguru and EV lifestyle as much as possible. Please send us an email at hello@evguru.com.my with your order number if you have any feedback.

We accept returns only for products that are found to be malfunctioning or damaged upon delivery. Should you discover any defect or damage, it is imperative that you report this issue to us within 5 days from the date of discovery. Following your report, we will provide you with a warranty inspection guideline relevant to your product’s warranty plan. This will help determine if your product qualifies for a return under warranty. If your return is approved, a replacement product will typically be dispatched within 5 working days.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products.

We do not accept returns based on the buyer’s change of mind or if the buyer decides the product is no longer needed. Our return policy is strictly limited to products that are defective or damaged. Please note, original shipping charges are non-refundable, and we do not offer product exchanges.

 

In cases where a return is requested without a valid reason related to product functionality or quality (i.e., change of mind), we will accept the return under specific conditions. A restocking fee equivalent to 50% of the order value (excluding shipping costs) will be applied. This fee covers restocking and administrative expenses associated with processing a return that is not due to product defects or damages.

 

The refund will only be issued upon the successful return and inspection of the product. The product must be returned unused, in its original packaging, and in the same condition as it was received. Failure to meet these conditions may result in a denial of the refund.

 

The buyer is responsible for the return shipping costs. Original shipping charges are non-refundable.

EVguru can only accept returns for products purchased on our website (https://evguru.com.my ). 

We conduct a complete quality check on your charging station before shipping it to you. Therefore, the chances of your charging station having any damage or defect are slim. However, if you receive a defective product, please report the problem to us within 5 days of discovery. We will send you a warranty inspection guideline according to your product’s warranty plan to determine if it qualifies for a warranty. Once confirmed, we may ship you a replacement (usually within 5 working days).

We have a team of professional licenced electricians to install your EV charger. We assure that the product is of good quality and responsible for the item. 

If it is found to be a quality problem, we may send a new EV charger. If the item is damaged due to misuse or it was not installed by our team of electricians. You will not be eligible for any exchange. Please take care of the charging station to avoid any misuse-caused damage.

Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is broken, damaged or if you receive the wrong item. We can solve the issue and make it right.

Refunds

We will notify you once we have received and inspected your return and let you know if a refund was approved or not. You will be automatically refunded on your original payment method if it is approved. Please be aware that it could take some time for your bank or credit card to process the refund.

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